Terms & Conditions

Last Updated: [31.08.2026]

Welcome to அன்றாடம். These Terms & Conditions govern your access to and use of our website, products, services and related features.

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms & Conditions, our Privacy Policy, Return & Cancellation Policy, and any other policies displayed on our website.

Please read these terms carefully before using our website or placing an order.

1. Introduction

அன்றாடம் ("Anraadam", "we", "us", or "our") operates this website and provides tea products and related services to customers.

These Terms & Conditions apply to all visitors, users and customers of the website ("you" or "your").

By using the website or purchasing products from us, you confirm that you have read, understood and agreed to these Terms & Conditions.

2. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we may temporarily suspend or restrict access to the website for:

Maintenance
Repairs
Updates
Technical issues
Security reasons
Other operational requirements

We may also modify, discontinue or update any part of the website, including its features, content or services, without prior notice.

We will not be responsible for any loss arising from temporary unavailability or interruption of the website.

3. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information provided by you is accurate and complete.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights and other information displayed on our website are accurate.

However:

Actual product packaging may differ slightly from website images.
Colours may vary depending on your device or screen.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.

Tea is a natural agricultural product, and minor variations in colour, aroma and taste may occur between batches.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, decline or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment issues
Delivery limitations
Suspected fraudulent activity
Other legitimate operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.

You agree to provide valid and accurate payment information when placing an order.

We may accept payment methods including credit cards, debit cards, UPI, net banking, wallets and other payment methods made available on the website.

We are not responsible for unauthorised use of a payment instrument where such use is attributable to the customer.

Any applicable taxes, shipping charges or other charges will be displayed during checkout where applicable.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at checkout.

Delivery timelines may vary depending on:

Delivery location
Courier availability
Weather
Public holidays
Operational delays
Events beyond our reasonable control

Once an order has been handed over to the delivery partner, delays caused by the carrier may be outside our direct control.

Please ensure that your delivery address and contact details are accurate.

8. Cancellation, Returns and Refunds

Our cancellation, return and refund terms are governed by our Return & Cancellation Policy available on the website.

As our products are consumable food products, opened or used products generally cannot be returned.

If you receive a damaged, defective, incorrect or tampered product, please contact us within the period specified in our Return & Cancellation Policy with your order details and supporting photographs/videos.

If a refund or replacement is approved, it will be processed according to our applicable policy.

9. Intellectual Property

All content appearing on the website, including but not limited to:

அன்றாடம் name and logo
Brand identity
Product packaging
Photographs
Graphics
Illustrations
Text
Videos
Website design
Product descriptions

is owned by or licensed to அன்றாடம் unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any part of the website or its content without our prior written permission.

10. Trademarks

The அன்றாடம் name, logo, brand elements, product names and associated marks are the property of their respective owners.

Nothing on this website grants you any licence or right to use our trademarks without prior written permission.

11. Acceptable Use

You agree not to use our website for any unlawful or unauthorised purpose.

You must not:

Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Upload malicious software or harmful code.
Misuse another person's account or information.
Use the website to distribute unlawful, abusive, defamatory, obscene or fraudulent content.
Attempt to commercially exploit our website or content without permission.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

12. User Information and Accounts

Certain website features may require you to provide information or create an account.

You agree that the information provided by you will be accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If you believe your account has been accessed without authorisation, please contact us promptly.

Our handling of personal information is governed by our Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery partners or other external services.

These third-party services operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites or services.

14. Disclaimer

We make reasonable efforts to provide accurate information through our website. However, the website and its content are provided on an "as available" basis.

To the extent permitted by applicable law, we do not guarantee that:

The website will always be available or error-free.
All information will always be complete or current.
The website will be free from technical issues or interruptions.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, அன்றாடம் shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products.

Our liability, where legally applicable, will be subject to the nature of the claim and the remedies available under applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

16. No Unauthorised Commercial Use

Unless expressly permitted by us, the website and its content are intended for personal use.

You may not reproduce, redistribute, resell, copy or commercially exploit our website content, branding, photographs, product descriptions or other materials without our prior written permission.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

By continuing to use our website after changes have been published, you agree to the updated Terms & Conditions.

18. General

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Cancellation Policy and other applicable website policies, constitute the agreement governing your use of our website and services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

Waiver

Failure by us to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms, the website or our products shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India, subject to applicable law.